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How 1bd111 Handles Your Personal Information

When you open an account with us, you share information we take seriously — your contact details, wallet identifiers like your bKash or Nagad number, and how you move through the platform.

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1bd111 How 1bd111 Handles Your Personal Information
DATA HANDLING STANDARDS

Browse How We Protect and Retain Your Data

Your account information does not sit in a single open database. We apply encryption in transit and at rest, which means your bKash wallet reference and Nagad account number are not readable in plain text by anyone browsing our internal systems without the right clearance. Here is how each part of our data handling works in practice.

Cookies and Session Tracking

We use session cookies to keep you logged in across pages and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Account Security Practices

Login attempts trigger an OTP sent to your registered mobile number. Three failed attempts lock the session and require identity verification before access is restored to your account.

Retention and Deletion

We keep your data while your account is active. After closure, records are held only as long as applicable local obligations require, then deleted. You can request early deletion where local law permits.

Who to Contact for Changes

Data correction and deletion requests go to our support team via live chat or the email address in your account Help section. We aim to respond and action eligible requests within a reasonable timeframe.

REACH US DIRECTLY

Open a Data Request With Our Team

If you want to review, correct or remove information we hold on your account — including any linked wallet details for bKash, Nagad or Rocket — our support team handles these requests. Reach us through any of the channels below and include your registered phone number so we can locate your account record quickly.

Team online

Live Chat

Start a chat from your account dashboard. Share your registered number and describe your data request — our team picks it up and responds directly in the same session.

Email Support

Send your request to our support address listed in the account help section. Include your registered phone number and the specific data you want to access or correct.

Account Help Centre

Visit the Help section inside your account for step-by-step instructions on submitting a data access or deletion request without needing to contact us directly.

Switch Through Common Privacy Questions

These are the questions we hear most often about how your personal data is handled on 1bd111. If your question is not here, our support team can give you a specific answer through live chat or the Help section in your account.

We collect your name, email, phone number, and the mobile wallet identifiers you add — such as your bKash or Nagad number. Device data and session logs are collected automatically when you use the platform.

Yes. Wallet identifiers are encrypted at rest. Payment processors handling bKash, Nagad and Rocket transactions operate under confidentiality agreements and cannot use your details for any purpose beyond processing your transaction.

Yes. Contact our support team through live chat or the email address in your account Help section. Include your registered phone number so we can locate and compile your data record accurately.

We retain records for the period required by applicable obligations in your jurisdiction after account closure. Once that period ends, eligible data is deleted. Local law in your region determines the exact timeframe.

We do not sell your data. We share only what is necessary with payment processors for bKash, Nagad and Rocket transactions, and with identity verification services where required. All third parties are bound by confidentiality obligations.

Open a request via live chat or email support and state clearly what you want corrected or deleted. Our team will verify your identity using your registered mobile number before making any changes to your account record.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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