Reference

Read These Terms Before You Open an Account

These terms set out what you agree to when you create and use a 1bd111 account — covering deposits through bKash, Nagad, and Rocket, how your wallet works, and what conditions apply to your access.

Account eligibility rulesbKash, Nagad, Rocket wallet termsWithdrawal conditionsAccount suspension groundsJurisdiction-dependent access
1bd111 Read These Terms Before You Open an Account
HOW WE HANDLE IT

Account Security and Fair Terms Enforcement

These terms are enforced consistently across all accounts. Whether your query relates to a bKash deposit that did not credit, a Nagad withdrawal that was held for verification, or a Rocket transaction flagged during a routine check, the same process applies. We document every support exchange so nothing falls through the gaps.

Wallet Verification

When a bKash, Nagad, or Rocket deposit is queried, we cross-check the transaction reference against our payment processor log before making any adjustment.

Account Data Retention

We hold your account records — transaction history, wallet links, identity documents — for as long as required under the terms you accepted at registration.

Terms Change Notification

We publish all amendments to these terms on this page with a revised date at the top. Continuing to use your account after the update means you have accepted the changes.

Dispute Resolution Path

Raise a formal dispute via the Help Centre inside your account. We aim to acknowledge wallet-related disputes and provide a written position through the same support thread.

REACH OUR TEAM

Contact Us About Any Terms Question

If any part of these terms is unclear, or you want to raise a dispute about a transaction involving your bKash, Nagad, or Rocket wallet, reach our support team through one of the channels below. We respond to account and policy queries in the order they arrive — include your registered account ID so we can locate your wallet record faster.

Live Chat Open the chat widget from any page in your account. Provide your account ID and the specific clause or transaction you want to query for a faster response.
Email Support Write to our support address with your account ID, the date of the transaction, and which payment rail — bKash, Nagad, or Rocket — was involved.
Account Help Centre Log into your account, go to Help, and submit a formal terms dispute or wallet query directly. Attach any transaction screenshots for quicker resolution.

Common Questions About These Terms

These questions come up regularly when you are reviewing what you agreed to at account opening. If your question is not covered here, use the live chat or Help Centre to raise it directly with our support team.

Yes. Every local payment rail — bKash, Nagad, and Rocket — falls under the same account terms. Transaction rules, wallet verification steps, and any restrictions are consistent across all three.

Access to the platform depends on your local law and eligible region. If restrictions apply in your jurisdiction, these terms do not override local regulation — you are responsible for confirming eligibility before using your account.

We publish changes on this page and update the revision date. You will not always receive a direct notification, so we recommend checking this page periodically, especially before large wallet transactions.

Go to Help inside your account and submit a wallet dispute. Include the transaction reference number, the date, and which payment rail was used. We check payment processor logs before responding.

Providing false identity details, using another person's bKash or Nagad wallet, or acting in breach of these terms can result in suspension. We document the reason in your account record.

The current version of these terms is always available on this page. If you need to confirm what was in place on a specific date, contact support through the Help Centre with your account ID.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.